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Electronics & appliances retail
A CUTTING-EDGE DELIVERY CALCULATOR FOR 10 MILLION ONLINE SHOPPERS
Over 10K of delivery combinations to engage shoppers and enhance eCommerce business
10K+
Delivery combinations
98.5%
Delivery accuracy rate
27.3%
Optimization in customer delivery costs
ABOUT CLIENT
Foxtrot is a nationwide electronics and appliances retailer owning around 120 brick-and-mortar stores and serving over 27 million buyers. The company also develops its eCommerce direction delivering a stellar customer experience to more than 10 million online shoppers.
CHALLENGES
Limited scalability
Every reputable mid to large-sized retail company utilizes a sophisticated online delivery calculator to enhance customer satisfaction and streamline the shipping process for thousands of buyers simultaneously. However, the outdated client's software couldn't handle the surge in demand during peak seasons, and the company frequently faced software limitations.
Deterioration of customer experience
The presence of core bottlenecks inherent in legacy software has had a detrimental impact on customer satisfaction and implementing an effective omnichannel strategy for shoppers. These limitations and gaps in functionality led to noteworthy challenges, such as increased cart abandonment rates and a surge in customer complaints.
JEVERA was introduced to us as experts in software modernization. They offered a clear "to be" vision of our delivery calculation software which met our expectations and was supposed to meet our business plans. They have demonstrated a deep understanding of the domain and offered a suitable solution.
Thank you for the delivered project and support!
- Vadym Osynskyi,
Logistics Director @ Foxtrot
PROVIDED SOLUTION
The client had a strong business objective to empower its customers with the ability to select the most optimal delivery methods. This goal served as a pivotal catalyst for developing a sophisticated delivery calculator. In a tight schedule, the JEVERA team has developed a highly efficient microservices-based online delivery calculator with extensive functionality. It provides the capability to calculate precise delivery times and costs for each available method in a matter of seconds. This approach enhances customer satisfaction and streamlines logistics, increasing productivity and cost-effectiveness.
The core development challenge was transferring complex business logic to cutting-edge technologies and microservice architecture.
The primary objectives behind this development were to:
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transfer complex business logic to cutting-edge technologies and microservice architecture
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integrate the delivery calculator as an additional module into the existing monolithic IT infrastructure
Due to the proper architecture and joint efforts of development team members, JEVERA ensured the seamless transition and autonomous software operation.
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The concept of an online delivery calculator is quite simple. But it all depends on the business scale. In this case, we worked on creating a complex, robust product that would not let our client down. A majority of time was spent on solving three main tasks: the systematization of query parameters, calculation mechanism designing, and passing query results.
- Evgeniy Aleksandrenko, Digital Transformation Officer @ JEVERA
FUNCTIONALITY
ROBUST INTEGRATIONS
The upgraded delivery calculator was seamlessly integrated with the product catalog, warehouse management system, transport management system, and third-party courier services.
ACCURATE GEOLOCATION
The delivery calculator is an integral part of the client's web portal. It defines the current shoppers' geolocation in a matter of seconds to suggest the most appropriate way and scenario of delivery.
IMMEDIATE CALCULATIONS
Due to seamless integrations and geolocation data, the system can calculate the time and cost of various delivery methods considering the item storage place, logistics assets availability, and end-customer location.
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ACHIEVED RESULTS
The joint efforts allowed a nationwide non-food retail chain to gain impressive results such as:
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enhanced customer experience
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reduced cart abandonment rate
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accurate calculation of time & costs of shipping
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improved interoperability between systems
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fast migration to microservices
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smooth operation between a microservice-based delivery
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calculator and a monolithic IT infrastructure
10K+
Delivery combinations
98.5%
Delivery accuracy rate
27.3%
Optimization in customer delivery costs
TECHNOLOGY STACK
FREQUENTLY ASKED QUESTIONS
How to calculate shipping?
To calculate shipping, add up the weight and dimensions of the package, determine the destination, and use the shipping carrier's online calculator or contact their customer support for an accurate quote. Factors such as shipping speed, insurance, and additional services may also affect the cost.
Why is online lead time calculator efficient for eCommerce?
An online lead time calculator is efficient for eCommerce because it helps customers determine the expected time it takes for a product to be delivered before making a purchase. This transparency enhances the shopping experience, manages customer expectations, and reduces inquiries about delivery times.
What is estimated delivery tracking?
Estimated delivery tracking provides customers with an approximate date and time when their package is expected to arrive at its destination. It allows customers to monitor the shipment's progress through various checkpoints, providing updates on its current location and ensuring a smoother delivery experience.
How to develop an estimated delivery time calculator for eCommerce?
To create an estimated delivery time calculator for eCommerce:
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Gather data on shipping carriers, zones, weights, and historical delivery times.
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Calculate processing and transit time using APIs.
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Consider holidays and delays.
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Develop a user-friendly interface.
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Test thoroughly and update regularly.
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Provide clear disclaimers about estimations.
Scaling businesses by design, not by chance.
Let's discuss your challenge and find the best solution of it!
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