Gas retail
BEST RETAIL POS SYSTEM FOR 413 C-STORES:
17% uplift in conversion with cutting-edge Point of Sale solution
2X
Acceleration in new functionality implementation
10+ years
Guaranteed seamless operation
17%
Conversion rate growth
ABOUT CLIENT
Galnaftogaz is a major Ukrainian fuel retail chain renowned for its "OKKO" branded gas stations. With a history of over 25 years, the company has steadfastly committed to delivering superior fuel products and unparalleled customer experiences. Galnaftogaz has over 400 fuel stations equipped with convenience stores and 15,000+ specialists who drive business success and promote business values daily.
CHALLENGES
Obsolete Tech Stack
The outdated technology stack posed challenges when attempting to modify the POS solution and incorporate fresh features. It did not align with Galnaftogaz's aspiration to enhance customer experience through novel functionalities and services. Consequently, the company opted for an advanced, custom Point of Sale system to speed up the Time-to-Market for new offerings and surpass customer expectations.
Inefficient Service Delivery
Customers typically spend around 134 seconds at a fuel station's c-store, with 21 seconds dedicated to the check-out process. However, the client's outdated C-store POS fails to meet the competitive service provision speed due to its inconvenient UI and lack of essential integrations with third-party services.
UI Complexity
Due to the outdated legacy interface, employees faced difficulties utilizing the existing POS solution. The mismatch between staff requirements and the software's UI features resulted in numerous errors, causing a noticeable decline in customer experience and financial losses.
In response to these issues, the company decided to implement a POS system with a native and user-friendly interface to improve employee experience and boost productivity.
Lengthy Onboarding Process
Using outdated convenience store pos software has resulted in a time-consuming onboarding process, employee burnout, and a high turnover rate. Additionally, the company faces the need to hire seasonal staff to accommodate fluctuations in demand. The extended onboarding period for new team members has negatively impacted the productivity of experienced employees (mentors) and necessitated significant investments in training beyond the standard requirements.
PROVIDED SOLUTION
The JEVERA dedicated team has undertaken a sophisticated migration from a monolithic architecture to microservices, ensuring the delivery of the best retail POS system. The specialists have employed the parallel-run migration method to mitigate risks associated with a new system rollout. The most challenging part of the project was to build robust integration points with vital back-office systems to provide swift data exchange.
The modern convenience store POS system is adaptable, allowing seamless integration with emerging technologies such as IoT and 5G. Its flexibility enables businesses to keep pace with the digital evolution. With a guarantee of system efficiency and relevance for over 10 years, this retail POS system provides long-term value and sustainability.
FUNCTIONALITY
KEY C-STORE POS INTEGRATIONS
Our engineers have successfully developed POS integration points with essential back-office systems, such as logistics, accounting & reporting, shift management, and loyalty programs. These seamless integrations enable the company to streamline and accelerate service provision. The implemented retail store POS system has become a centralized access point, allowing comprehensive control over all station equipment.
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CENTRAL SERVER
The server deployed helps the company benefit from smooth and secure data sharing. This way, the client can manage and maintain POS easily, make changes to functionality and business processes on the fly, and integrate new systems times faster.
USER-FRIENDLY INTERFACE
Enhanced interfaces can assist employees even in offline mode. Their user-friendly design and straightforwardness help employees expedite the onboarding process, optimize their workflow, and improve the speed of service delivery.
ACHIEVED RESULTS
The successful implementation of a top-tier POS system was achieved. The following step of its evolution will be the implementation of:
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self-service infrastructure to provide broader opportunities for customers and reduce employee burden
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gamification module to enhance employee experience and drive employee KPIs achievement
Through the efforts of the dedicated JEVERA team, the client managed to reach:
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accelerated Time-to-Market for new functionalities
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faster change in business processes
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uplift in service provision speed
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higher conversion rates
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seamless customer experience delivery via self-service infrastructure
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elimination of human factor during service provision
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centralized and optimized equipment management
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faster employee onboarding
TECHNOLOGY STACK
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FREQUENTLY ASKED QUESTIONS
What is POS?
POS is Point of Sale software. Its primary goal is to cover the checkout process and provide seamless data exchange with tax authorities. However, the modern samples of POS software offer a broad functionality capable of handling assortment, equipment, task management, and many more.
How to use POS system?
The ways of POS system usage depend on specific business requirements and goals. For example, in non-food retail, point-of-sale is a way to perform the checkout process; for grocery retail - it's a versatile tool with extensive functionality.
What are the key features of a point of sale system?
Among the core features of the point-of-sale system are invoicing, data exchange, inventory management, order management, and reporting.
What is point of sale software used for?
Point-of-sale solutions are used to prepare transaction reporting, track sales data, and manage customer data, inventory, payment processing, etc.
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